Are you passionate about delivering exceptional customer experiences and building long-term relationships? We are looking for a dedicated Customer Success Officer to join our dynamic team as the first point of contact — the face of the company — supporting the customer side and helping us improve our processes to ensure our clients get the most out of our platform.
We are seeking a dedicated Customer Success Officer to join our team in this newly created role. In this position, you will provide ongoing support to our clients, ensuring they achieve maximum value from our QC Software. You will be the frontier for support and the bridge between the sales team and development, fostering positive relationships and contributing to business growth and profitability.
You’ll be part of a dynamic and dedicated team consisting of developers, testing, UI/UX, and operations. You will report to the Head of Business, Jaimie Dorré. Together, we’re committed to delivering top-notch solutions and continuous improvement for our clients.
Key responsibilities include:
Hofhoek 20-48
3176 PD Poortugaal
+31 10 316 88 11
We are seeking a professional with proven experience as a Customer Success Officer or in a similar customer-facing role, with strong communication skills and full-time availability.
Additionally, you bring:
Founded in 2016, Normec is an ambitious, independent, and rapidly growing organization with a Buy-and-Build strategy, focusing on testing, inspection, certification, and compliance (TICC). Through this specialization, Normec enables organizations to innovate safely, efficiently, and cost-effectively. With impressive growth over the years, Normec has become one of Europe’s leading specialists in quality and safety, with more than 5,500 employees across 50 locations. To date, the company has completed over 75 acquisitions in 9 countries and operates across 4 divisions.
Normec focuses on both organic growth and strategic acquisitions, building partnerships that go beyond the standard approach. This ensures that every project contributes to a shared, sustainable future. Working at Normec means contributing to this mission while developing your career in a dynamic, fast-changing environment, where you create impactful solutions for customers and a sustainable world for tomorrow.
Normec Foodcare is the knowledge partner in food safety, product quality, and taste. We offer comprehensive support throughout the entire food chain, from raw materials to consumers. Our expertise enables companies to comply with legislation and certification requirements, while simultaneously striving to optimize product quality, safety, and taste.
Normec QC One offers an innovative SaaS solution designed to manage produce quality throughout the supply chain. As part of Normec Foodcare, our mission is to ensure that everyone can enjoy good and safe food without worry. Our user-friendly interface makes it easy to integrate the software effortlessly within business processes, providing accurate and objective measurements to maintain the highest quality standards. Our all-in-one platform streamlines quality control processes efficiently. We are a fast-growing company with customers worldwide.
Apply now!
Are you interested in this vacancy? We look forward to receiving your application! We will treat your data confidentially and ensure that you receive a response from us within five working days.
For questions about this vacancy, you can contact Jill Bettonvil, Recruiter at Normec Foodcare, at +31 6 14889190. She will be happy to assist you!
Looking for a new challenge within the food industry, but this role isn’t quite what you’re looking for? Follow Normec Foodcare on LinkedIn and stay updated on the latest news.
Acquisition in response to this vacancy is not appreciated.
Initial phone screening and further discussion of the vacancy
In-person interview at Normec
Reference check (with your approval)
Discussion of employment conditions at Normec
Congratulations, you’ve found your new challenge
